Last updated: October 20, 2026
These Terms of Service ("Terms") govern your use of the website aquaalliance.ca and any service request, quote, purchase or subscription made through it, operated by Aqua Alliance Inc. ("Aqua Alliance", "we", "us") of 818 The Queensway, Suite 303, Toronto, ON M8Z 1N5.
By using this website, requesting a service, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services. Please also review our Privacy Policy, which explains how we collect and use your personal information.
You must be at least 18 years old, or using this website under the supervision of a parent or legal guardian, to request a service, place an order, or enter into a subscription with Aqua Alliance.
Aqua Alliance provides tiling, surface restoration, pool construction, facility maintenance, and commercial spa sales, along with pool equipment repair and leak detection delivered together with our partner Pool Geek Inc., across Ontario.
Our website includes an AI chat assistant. It is an automated tool, not a person; its replies are general information only and are not a quote, a contract, a warranty or professional advice. Nothing the assistant says binds Aqua Alliance unless confirmed in a written quote or service agreement signed or accepted by us. Please review the details of any request the assistant submits on your behalf.
Electrical, gas and other regulated work is performed or supervised only by individuals and contractors holding the licences and qualifications required by Ontario law.
Quotes provided through our website, configurator or over the phone are estimates only. Final pricing is confirmed after a site assessment, in writing, before work begins. We aim to provide a detailed quote within 48 hours of a site visit, but this is a target turnaround, not a guaranteed deadline.
Where our online shop is available, product prices are listed in Canadian dollars (CAD) and may change without notice. We make reasonable efforts to ensure product descriptions and pricing are accurate but do not warrant that they are error-free; if we discover a pricing or listing error after you order, we will contact you before processing payment.
Payments are processed securely through Stripe. We do not store your full payment card details on our servers.
Non-hazardous items ship by courier across Canada. Pool and spa chemicals are available by local pickup or local delivery only, within the Toronto, ON area, in accordance with applicable transportation regulations for hazardous goods.
Our "Subscribe & Save" option bills on a recurring schedule you select at checkout. You can manage or cancel a subscription at any time through the subscription management link included in your confirmation email, or by contacting us directly.
If you need to return a product, request a refund, or cancel a service request, contact us at info@aquaalliance.ca as soon as possible. We review these requests case by case, taking into account the condition of goods, whether a service has already commenced, and applicable consumer protection law in Ontario.
If you are a consumer, nothing in these Terms limits your rights under the Consumer Protection Act, 2002 (Ontario) or, if you live in Québec, the Consumer Protection Act (Québec), including any right to cancel an internet, direct or other agreement and to receive the disclosures those laws require.
Repair and installation work is backed by a written warranty provided at the time of service. Warranty scope and duration vary by project and are set out in your specific quote or service agreement, which takes precedence over this general statement.
You agree not to use this website to: violate any applicable law; submit false, misleading or fraudulent information through our forms; attempt to gain unauthorized access to our systems; or interfere with the proper functioning of the website.
The text, images, graphics, logos and other content on this website are owned by or licensed to Aqua Alliance Inc. and are protected by copyright and trademark law. You may not reproduce, distribute or create derivative works from this content without our prior written consent.
Our website may link to, or rely on, third-party services, including payment processing (Stripe), mapping (Google Maps), and partner businesses such as Pool Geek Inc. We are not responsible for the content, policies or practices of third-party websites or services.
This website and its content are provided on an "as is" and "as available" basis. While we take reasonable care to keep information accurate and the website available, we do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components. This disclaimer does not apply to the written warranty described in Section 9, which governs the actual repair or installation work we perform.
To the fullest extent permitted by law, Aqua Alliance Inc. is not liable for any indirect, incidental, special or consequential damages arising from your use of this website or our services, beyond the amount you paid for the specific service or product giving rise to the claim. Nothing in these Terms limits any liability that cannot be excluded or limited under applicable Ontario or Canadian law.
If you are a consumer, nothing in these Terms excludes or limits any statutory right, warranty or remedy you have under applicable consumer protection legislation.
To the extent permitted by law, you agree to indemnify Aqua Alliance Inc. against third-party claims, damages and reasonable expenses arising directly from your unlawful use of the website, your submission of false information, or your breach of these Terms. This section does not apply to consumers to the extent it would limit their rights under consumer protection law.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
You agree that the courts of Ontario have non-exclusive jurisdiction over disputes arising from these Terms, except that if you are a consumer, you may also bring a claim in the courts of the province or territory where you live, and any mandatory consumer rules of that jurisdiction continue to apply.
Language. A French version of these Terms is available at /fr/terms. The parties have expressly required that this agreement and related documents be drawn up in English where the customer has chosen English; Québec customers may request French documents at any time.
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Updated Terms apply to your use of the website after they are posted. Changes do not alter a written quote, service agreement or warranty that we have already provided to you.
Questions about these Terms can be directed to info@aquaalliance.ca or by calling 365‑886‑8444.